Refund & Return Policy

Returns

We want you to love your Larimar By Fensi purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

Returned items must be unused, unworn, and in their original condition, including all packaging, tags, certificates, and accessories.

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

• Custom-made or personalized jewelry.
• Items damaged through misuse or improper care.
• Gift cards.
• Final sale or clearance items.

How to Request a Return

To initiate a return, please contact our customer service team before sending any item back.

Please include your order number, name, and reason for the return request.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective item.

Customers are responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include photos of the item and packaging so we can quickly evaluate the issue and provide a replacement or refund when applicable.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original purchase and place a new order.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has entered production, packaging, or shipping, it cannot be canceled.

Natural Stone Disclaimer

Larimar is a natural gemstone. Variations in color, pattern, texture, and shape are part of its beauty and uniqueness.

These natural differences are not considered defects and do not qualify for refunds or exchanges.

Contact Information